MKT206

A. This is an arrangement in which a company outsources some of its functions to an application service provider (ASP); ____ CRM

B. According to Kotler, general widespread agreement can only be arrived at based on these factors-demand, cost and ________

C. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information. ____ marketing

D. The number of different merchandising categories within a store or department is called ________

E. ___________ process is not a CRM process

F. __________ focused is not an advantage of a customer-focused business approach

G. The era of _________ was basically an era of shortages in economies.

H. The five generic cross-functional CRM processes does not include……...............

I. The duties of a CRM Manager includes only…….. with other departments

J. External factor which affect pricing decisions of a retailing outlet is ________

K. The technique adopted by a salesperson that an offer is limited, so as to force the consumer to make a quicker decision, and therefore less time evaluating alternatives is ……................

L. Inventory used to guard retailer when vendor does not get merchandise to you on time is __________

M. Customer retention approaches in customer relationship management does not include adding ……….

N. Amount of time between recognition that an order needs to be placed and when it arrives in the store and is ready for sale

O. The second step towards the implementation of CRM is Program ……....................

P. Decision roles in consumer behaviour does not include ………

Q. This is the processing of data about customers and their relationship with the enterprise in order to improve the enterprise’s future ____ policy in place

R. The international chain WalMart is particularly known to be _________

S. CRM horizontal processes refer to the cross-functional processes such as Product …….............

T. In an Internet context, this is the practice of tailoring Web pages to individual users’ characteristics or preferences. ____

U. Task management helps to assign tasks and execution in the following areas except ___________

V. The general factors affecting retailing pricing decisions is categorized into ______

W. CRM primary processes includes _________

X. Once you have identified a CRM system that is suitable for your organization and selected a project manager to oversee the process, the next step is Contract and ……….............

Y. The ……... CRM processes at the customer-facing level does not include relationship

Z. The two options opened to retailers on costing is marginal costing and __________

AA. The part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customers’ requirements is _________

AB. When you delegate responsibility, you have to delegate ________

AC. Marginal costing of products means __________

AD. The relationship between cost-pricing in retailing is ________

AE. When a loyal customer has repetitive requirement of the same product, such customers may be described as……… loyal

AF. Whole cluster of benefits when company promises to deliver through its market offering is called ____

The integration of business processes from end user through original suppliers that provides products, services, and information that add value to customers
is _________

AH. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information.____ accuracy and the right space

AI. The extent to which an interaction varies from and builds upon the preceding stream of buyer–seller interactions is known as Interaction …………..

AJ. ____________ is not an aspect of customer relationship management

AK. For a prudent retailer who _______is desirous of profit, it is recommended that….costing should be utilized

AL. The technique, adopted by a salesperson that an offer is limited, so as to force the consumer to make a quicker decision, and therefore less time evaluating alternatives is ……..............

AM. Price promotion tactics does not include ……… increase

AN. The rallying point for successful mark-up pricing according to Gabor is hinged on evaluation of cost and…..............

AO. GMROI is ______________

AP. While absorption costing stresses…….. cost

AQ. Retailers use two types of buying systems known as _______

AR. ____ modelling; in data mining, this is a technique used to predict future behavior and anticipate the consequences of change.

AS. All of the following are advantages of High Inventory Turnover except _________

AT. The three CRM processes at the customer-facing level do not include relationship………

AU. This is a systematic approach to the gathering, consolidation, and processing of consumer data that is maintained in a company’s databases ____ marketing

AV. Which of these people do not benefit from retail audit?

AW. CRM successful implementation steps do not include………...............

AX. This is a central point in an enterprise from which all customer contacts are managed; ____ centre

AY. ___________ is the tool that helps a project manager to keep CRM project on track

AZ. _________ is defined as those that CRM information must be accessible for recognizing and contacting them in the company.

BA. CRM successful implementation steps does not include……….

BB. CRM delivery processes include………. management

BC. Price promotion tactics does not include………...........

BD. Customer retention approaches in customer relationship management does not include adding managerial ……….