HCM231

skills in
food and beverage service centre on
the interactions between the customer
and the food and beverage service staff.

Some sale promotions, particularly ones
with unusual methods, are considered
by many.

Food and beverage operations on trains
fall into the following category except
_______

Special product sales can be used to
increase sales by
promoting____________

A service where patients are often
placed on prescribed foods is ___

A is an
establishment that provides paid lodging
on a short-term basis

In service
the customer orders, pays and receives
the food and beverages, for instance at
a counter, at a bar in licensed premises

Various methods are used to keep the
food hot or cold for patients with
prescribed food and all of the following
have such methods except ______

The division of cafeteria includes all of
the following except _______

____________involves directories,
guides, business publications, journals
and other magazines

In some hotels the title hotel manager or
may solely
be referred to the General Manager of
the hotel.

________ is an establishment that
provides paid lodging on a short-term
basis

A food service operation can be seen as
comprising three operating systems
except _________

The is the
person next in seniority to the chef de
rang and assists where necessary.

can be
found in seating areas where the
service is not waiter service. These
people are responsible for clearing table
using trolleys specially designed for the
stacking of crockery, glassware, cutlery
etc.

Business and first class passengers will
often receive a food and beverage
service equivalent to that of a first class
hotel or restaurant and there is little
control.

The is the
‘learner’, having just joined the food
service staff, and possibly wishing to
take up food service as a career.

Sales promotions targeted at the
consumer are called

A ________ is a term used to cover the
cateering cabin requirements, bonded
stores, cleaning and other passenger
requirement

The three types of sales promotion
particularly useful for food service
operations includes all of the following
except __________

refers to
the food and beverage items on offer,
the portion size or measure, the cooking
method, the degree of cooking, the
method of presentation, the cover,etc

Sales promotions can be directed at the
following except

In service
(or service in situ) the food and drink is
taken to where the customer is. This
includes tray service in hospitals and
aircraft, trolley service, etc

service
involves the catering service rendered
in an airline.

The
commercial is generally considered the
most effective mass-market advertising
format.

The of
service are a measure of the ability of
the operation to deliver the service level
it is offering.

The ________ is to promote the
function facilities of any establishment
and to make initial approaches and
contact

In service
the customer is required to help him or
herself from a buffet or counter. This
type of service can be found in
cafeterias and canteens.

________ hotels are built to meet
housing needs of families

The person who works on the
must be
responsible and well versed in the skills
of shaking and stirring cocktails

The acts
by instruction from the chef de rang

The main objective in an infomercial is
to create an

A person who holds a management
occupation within a hotel establishment
is a ________

Virtually any
can be
used for advertising.

is a larger
ad (can include art) that typically run in
an article section of a newspaper.

is any
advertisement placed upon a coffee cup
that is distributed out of an office, café,
or drive-through coffee shop.

__________ advertising is a long formal
television commercial typically five
minutes or longer

_______ is responsible for the
implementation of agreed policies or for
contributing to the setting of cateering
policies

Commercial advertisers often seek to
generate increased consumption of their
products or services through

________ refers to the food and
beverage items on offer, the portion size
of measure, the cooking method, the
degree of cooking, method of
presentation e.t.c.

within food service operations, the level
of service in a specific operation maybe
defined as technical specification and
_________ specification

Advertisement is intended to effectively
persuade the target audience to arrive
at a ________ as desired by the
advertiser

_____________fast food is often highly
processed and prepared in an industrial
fashion

The has
the overall responsibility for a team of
staff serving a number of sets of tables
(which may be anything from four to
eight in number), from one sideboard.

__________ is mainly used to improve
the average spend per head of the
customer

are found
in cafeterias where they would stock the
counter and sometimes serve or portion
food for customers. Duties may also
include some cooking of call order
items.

The provision of food service and
beverage service by means of
automatic retailing is ________

is a form of
communication used to encourage or
persuade an audience (viewers, readers
or listeners) to continue or take some
new action.

A ________ service is a limited type of
room service provided in rail services

A service
involves the catering service rendered
in trains.