HCM231

Conversation between customers and
staff override conversations between

A service
involves the catering service rendered
in trains.

The following are parts of promotional
mix except _________

describes
advertising in a printed medium such as
a newspaper, magazine, or trade
journal.

A ________ service is a limited type of
room service provided in rail services

__________ is a form of communication
used to encourage or persuade an
audience to continue or take some new
actions

are large
structures located in public places which
display advertisements to passing
pedestrians and motorists.

The prominent forms of communications
are advertisement and ________

A service that involves customers
selecting from a counter with varying
designs and layouts is _______

s a form of
promotion that uses the Internet and
World Wide Web for the expressed
purpose of delivering marketing
messages to attract customers.

A series of autonomous counters where
customers may either order and eat or
buy from a number of counters and eat
in separate take away is _____

________ refers to the intensity of
limitations in the individual personal
attention given to customers

The staff
are responsible for the service of
morning coffee, afternoon teas, aperitifs
and liqueurs before and after both lunch
and dinner, and any coffee required
after meals.

For economy and tourist flights all
meals tend to be of the same size, with
portions

can be
found in seating areas where the
service is not waiter service. These
people are responsible for clearing table
using trolleys specially designed for the
stacking of crockery, glassware, cutlery
etc.

Various methods are used to keep the
food hot or cold for patients with
prescribed food and all of the following
have such methods except ______

Food and beverage operations on trains
fall into the following category except
_______

A is a term
used to cover the catering, cabin
requirements, bonded stores, cleaning
and other passenger requirements.

A ________ is a term used to cover the
cateering cabin requirements, bonded
stores, cleaning and other passenger
requirement

The is the
‘learner’, having just joined the food
service staff, and possibly wishing to
take up food service as a career.

is one of
the seven aspects of the promotional
mix.

Types of advertisement include all of the
following except __________
advertising

The ________ staff contributes to the
customers perception of value for
money, hygiene and cleanliness, the
level of service and the perception of
atmosphere that the customer
experiences

Virtually any
can be
used for advertising.

are found
in cafeterias where they would stock the
counter and sometimes serve or portion
food for customers. Duties may also
include some cooking of call order
items.

refers to
the food and beverage items on offer,
the portion size or measure, the cooking
method, the degree of cooking, the
method of presentation, the cover,etc

A person who holds a management
occupation within a hotel establishment
is a ________

the resources used in food service
operations include all of the following
except _________

____________involves directories,
guides, business publications, journals
and other magazines

Depending on the size of the
establishment, the
manager is
either responsible for the
implementation of agreed policies or for
contributing to the setting of catering
policies

sales promotions targeted at the
consumer are __________

Essentially, a
enters a
food service area, orders or selects
his/her choice and then is served.

_____________fast food is often highly
processed and prepared in an industrial
fashion

interpersonal skills related to specific
points of service includes all of the
following except _________

The provision of food service and
beverage service by means of
automatic retailing is ________

In service
the customer is served part of the meal
at a table and is required to obtain part
through self-service from one form of
display or buffet.

In service
the customer is required to help him or
herself from a buffet or counter. This
type of service can be found in
cafeterias and canteens.

a complete description of the lost child
report includes all of the following
except _________

The main role of the
manager is
to promote the function facilities of an
establishment and, where necessary, to
make the initial approaches and
contacts.

tray service
represents the catering service
rendered to patients in the hospital.

The has
the overall responsibility for a team of
staff serving a number of sets of tables
(which may be anything from four to
eight in number), from one sideboard.

The of
service in food service operations can
range from being very limited to
complex, with high levels of personal
attention.

_________ has overall responsibility for
the organisation and administration of
particular food and beverage service
areas

In service
(or service in situ) the food and drink is
taken to where the customer is. This
includes tray service in hospitals and
aircraft, trolley service, etc

A food service operation can be seen as
comprising three operating systems
except _________

________ is an establishment that
provides paid lodging on a short-term
basis

Patients in hospital often have special
and their
likes and dislikes are also of
importance.

_________ is responsible for accepting
bookings and for keeping the bookings
diary up to date

within food service operations, the level
of service in a specific operation maybe
defined as technical specification and
_________ specification

refers
specifically to the ability of the staff in a
food and beverage operation to
contribute to the promotion of sales