ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
HCM231
1 / 50
Commercial advertisers often seek to generate increased consumption of their products or services through
2 / 50
Various methods are used to keep the food hot or cold for patients with prescribed food and all of the following have such methods except ______
3 / 50
Food and beverage operations on trains fall into the following category except _______
4 / 50
is a larger ad (can include art) that typically run in an article section of a newspaper.
5 / 50
_______ hotels are designed to accommodate the rising tide of tourists
6 / 50
The of service are a measure of the ability of the operation to deliver the service level it is offering.
7 / 50
is one of the seven aspects of the promotional mix.
8 / 50
Patients in hospital often have special and their likes and dislikes are also of importance.
9 / 50
For economy and tourist flights all meals tend to be of the same size, with portions
10 / 50
The is in charge of the buffet in the room, its presentation, the carving and portioning of food and its service.
11 / 50
customer service in a food service operation includes all of the following characteristics except ________
12 / 50
A ________ is a term used to cover the cateering cabin requirements, bonded stores, cleaning and other passenger requirement
13 / 50
_______ are licensed places primarily for drinking alcoholic beverages
14 / 50
a complete description of the lost child report includes all of the following except _________
15 / 50
The main objective in an infomercial is to create an
16 / 50
The business strategy that is aimed at maximising turnover is ________
17 / 50
The provision of food service and beverage service by means of automatic retailing is ________
18 / 50
The acts by instruction from the chef de rang
19 / 50
________ hotels are built to meet housing needs of families
20 / 50
The is the ‘learner’, having just joined the food service staff, and possibly wishing to take up food service as a career.
21 / 50
skills in food and beverage service centre on the interactions between the customer and the food and beverage service staff.
22 / 50
Sales promotions targeted at retailers and wholesalers are called
23 / 50
is a term originally used to describe service at a counter or hatch where customers receive a complete meal or dish in exchange for cash or ticket, commonly used nowadays to describe type of establishment offering limited range menu, fast service with dining area, and take – away facility.
24 / 50
The staff are responsible for the service of morning coffee, afternoon teas, aperitifs and liqueurs before and after both lunch and dinner, and any coffee required after meals.
25 / 50
A is a term used to cover the catering, cabin requirements, bonded stores, cleaning and other passenger requirements.
26 / 50
In order to promote the sale of (meetings/conferences/banquets etc.) most establishments now have banqueting and/or meetings and conference sales packages.
27 / 50
The of service in food service operations can range from being very limited to complex, with high levels of personal attention.
28 / 50
The division of cafeteria includes all of the following except _______
29 / 50
are found in cafeterias where they would stock the counter and sometimes serve or portion food for customers. Duties may also include some cooking of call order items.
30 / 50
The ________ staff contributes to the customers perception of value for money, hygiene and cleanliness, the level of service and the perception of atmosphere that the customer experiences
31 / 50
________ refers to the intensity of limitations in the individual personal attention given to customers
32 / 50
Sales promotions targeted at the consumer are called
33 / 50
_______ is a term used to describe service at a counter where customers receive a complete meal or dish in exchange for cash
34 / 50
the basic information that should be found in recording incidents report includes all the following except _________
35 / 50
sales promotions targeted at the consumer are __________
36 / 50
________ refers to the food and beverage items on offer, the portion size of measure, the cooking method, the degree of cooking, method of presentation e.t.c.
37 / 50
The prominent forms of communications are advertisement and ________
38 / 50
s a form of promotion that uses the Internet and World Wide Web for the expressed purpose of delivering marketing messages to attract customers.
39 / 50
describes advertising in a printed medium such as a newspaper, magazine, or trade journal.
40 / 50
The main role of the manager is to promote the function facilities of an establishment and, where necessary, to make the initial approaches and contacts.
41 / 50
The sequence is essentially the bridge between the production system, beverage provision and the ‘customer process’ (or experience).
42 / 50
In service (or service in situ) the food and drink is taken to where the customer is. This includes tray service in hospitals and aircraft, trolley service, etc
43 / 50
Some sale promotions, particularly ones with unusual methods, are considered by many.
44 / 50
refers specifically to the ability of the staff in a food and beverage operation to contribute to the promotion of sales
45 / 50
The commercial is generally considered the most effective mass-market advertising format.
46 / 50
A service that involves customers selecting from a counter with varying designs and layouts is _______
47 / 50
The is responsible for the service of all alcoholic drinks during the service of meals.
48 / 50
________ involves catering service rendered in an airline
49 / 50
________ is an establishment that provides paid lodging on a short-term basis
50 / 50
The is responsible for the carving trolley and the carving of joints at the table as required.
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