ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
HCM231
1 / 50
Patients in hospital often have special and their likes and dislikes are also of importance.
2 / 50
The is responsible for the carving trolley and the carving of joints at the table as required.
3 / 50
________ involves catering service rendered in an airline
4 / 50
Advertisement is intended to effectively persuade the target audience to arrive at a ________ as desired by the advertiser
5 / 50
the resources used in food service operations include all of the following except _________
6 / 50
A service where patients are often placed on prescribed foods is ___
7 / 50
are found in cafeterias where they would stock the counter and sometimes serve or portion food for customers. Duties may also include some cooking of call order items.
8 / 50
The is in charge of the buffet in the room, its presentation, the carving and portioning of food and its service.
9 / 50
service involves the catering service rendered in an airline.
10 / 50
The is the person next in seniority to the chef de rang and assists where necessary.
11 / 50
__________ is mainly used to improve the average spend per head of the customer
12 / 50
A service that involves customers selecting from a counter with varying designs and layouts is _______
13 / 50
tray service represents the catering service rendered to patients in the hospital.
14 / 50
A series of autonomous counters where customers may either order and eat or buy from a number of counters and eat in separate take away is _____
15 / 50
In order to promote the sale of (meetings/conferences/banquets etc.) most establishments now have banqueting and/or meetings and conference sales packages.
16 / 50
In some hotels the title hotel manager or may solely be referred to the General Manager of the hotel.
17 / 50
is a form of communication used to encourage or persuade an audience (viewers, readers or listeners) to continue or take some new action.
18 / 50
Types of advertisement include all of the following except __________ advertising
19 / 50
_________ is responsible for accepting bookings and for keeping the bookings diary up to date
20 / 50
Conversation between customers and staff override conversations between
21 / 50
The ________ is to promote the function facilities of any establishment and to make initial approaches and contact
22 / 50
The of service are a measure of the ability of the operation to deliver the service level it is offering.
23 / 50
Food and beverage operations on trains fall into the following category except _______
24 / 50
Essentially, a enters a food service area, orders or selects his/her choice and then is served.
25 / 50
Virtually any can be used for advertising.
26 / 50
A is a term used to cover the catering, cabin requirements, bonded stores, cleaning and other passenger requirements.
27 / 50
________ is an establishment that provides paid lodging on a short-term basis
28 / 50
________ hotels are built to meet housing needs of families
29 / 50
a complete description of the lost child report includes all of the following except _________
30 / 50
________ is any initiative undertaken by an organisation to promote an increase in sales, usage or trial of a product or service
31 / 50
For economy and tourist flights all meals tend to be of the same size, with portions
32 / 50
The business strategy that is aimed at maximising turnover is ________
33 / 50
A person who holds a management occupation within a hotel establishment is a ________
34 / 50
Sales promotion through ________ is concerned with contacting and informing the existing market of a business and providing information on products available
35 / 50
________ refers to the food and beverage items on offer, the portion size of measure, the cooking method, the degree of cooking, method of presentation e.t.c.
36 / 50
How you look and the impressions you create are more often than not seen as a reflection of the hygiene standards of your establishment and the quality of service to come.
37 / 50
Commercial advertisers often seek to generate increased consumption of their products or services through
38 / 50
is any advertisement placed upon a coffee cup that is distributed out of an office, café, or drive-through coffee shop.
39 / 50
The sequence is essentially the bridge between the production system, beverage provision and the ‘customer process’ (or experience).
40 / 50
_______ is responsible for the implementation of agreed policies or for contributing to the setting of cateering policies
41 / 50
A service involves the catering service rendered in trains.
42 / 50
Business and first class passengers will often receive a food and beverage service equivalent to that of a first class hotel or restaurant and there is little control.
43 / 50
s a form of promotion that uses the Internet and World Wide Web for the expressed purpose of delivering marketing messages to attract customers.
44 / 50
_______ hotels are designed to accommodate the rising tide of tourists
45 / 50
In service (or service in situ) the food and drink is taken to where the customer is. This includes tray service in hospitals and aircraft, trolley service, etc
46 / 50
refers specifically to the ability of the staff in a food and beverage operation to contribute to the promotion of sales
47 / 50
customer service in a food service operation includes all of the following characteristics except ________
48 / 50
interpersonal skills related to specific points of service includes all of the following except _________
49 / 50
The commercial is generally considered the most effective mass-market advertising format.
50 / 50
describes advertising in a printed medium such as a newspaper, magazine, or trade journal.
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