ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
MKT206
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1. CRM horizontal processes refer to the cross-functional processes such as Product …….............
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2. The three CRM processes at the customer-facing level do not include relationship………
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3. All of the following are advantages of High Inventory Turnover except _________
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The integration of business processes from end user through original suppliers that provides products, services, and information that add value to customers is _________
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5. Once you have identified a CRM system that is suitable for your organization and selected a project manager to oversee the process, the next step is Contract and ……….............
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6. Whole cluster of benefits when company promises to deliver through its market offering is called ____
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7. Task management helps to assign tasks and execution in the following areas except ___________
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8. Inventory used to guard retailer when vendor does not get merchandise to you on time is __________
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9. The two options opened to retailers on costing is marginal costing and __________
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10. CRM successful implementation steps does not include……….
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11. Customer retention approaches in customer relationship management does not include adding managerial ……….
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12. When a loyal customer has repetitive requirement of the same product, such customers may be described as……… loyal
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13. ___________ process is not a CRM process
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14. CRM primary processes includes _________
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15. GMROI is ______________
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16. The number of different merchandising categories within a store or department is called ________
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17. ___________ is the tool that helps a project manager to keep CRM project on track
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18. In an Internet context, this is the practice of tailoring Web pages to individual users’ characteristics or preferences. ____
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19. The relationship between cost-pricing in retailing is ________
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20. While absorption costing stresses…….. cost
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21. This is the processing of data about customers and their relationship with the enterprise in order to improve the enterprise’s future ____ policy in place
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22. The part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customers’ requirements is _________
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23. The second step towards the implementation of CRM is Program ……....................
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24. CRM delivery processes include………. management
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25. The extent to which an interaction varies from and builds upon the preceding stream of buyer–seller interactions is known as Interaction …………..
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26. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information.____ accuracy and the right space
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27. _________ is defined as those that CRM information must be accessible for recognizing and contacting them in the company.
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28. This is a systematic approach to the gathering, consolidation, and processing of consumer data that is maintained in a company’s databases ____ marketing
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29. When you delegate responsibility, you have to delegate ________
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30. The technique adopted by a salesperson that an offer is limited, so as to force the consumer to make a quicker decision, and therefore less time evaluating alternatives is ……................
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31. The international chain WalMart is particularly known to be _________
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32. Marginal costing of products means __________
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33. This is a central point in an enterprise from which all customer contacts are managed; ____ centre
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34. ____ modelling; in data mining, this is a technique used to predict future behavior and anticipate the consequences of change.
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35. Retailers use two types of buying systems known as _______
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36. Price promotion tactics does not include ……… increase
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37. Customer retention approaches in customer relationship management does not include adding ……….
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38. This is an arrangement in which a company outsources some of its functions to an application service provider (ASP); ____ CRM
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39. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information. ____ marketing
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40. The ……... CRM processes at the customer-facing level does not include relationship
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41. ____________ is not an aspect of customer relationship management
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42. The rallying point for successful mark-up pricing according to Gabor is hinged on evaluation of cost and…..............
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43. The five generic cross-functional CRM processes does not include……...............
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44. The technique, adopted by a salesperson that an offer is limited, so as to force the consumer to make a quicker decision, and therefore less time evaluating alternatives is ……..............
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45. CRM successful implementation steps do not include………...............
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46. The era of _________ was basically an era of shortages in economies.
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47. External factor which affect pricing decisions of a retailing outlet is ________
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48. For a prudent retailer who _______is desirous of profit, it is recommended that….costing should be utilized
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49. The duties of a CRM Manager includes only…….. with other departments
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50. __________ focused is not an advantage of a customer-focused business approach
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