ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
MKT206
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1. Amount of time between recognition that an order needs to be placed and when it arrives in the store and is ready for sale
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2. Customer retention approaches in customer relationship management does not include adding managerial ……….
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3. All of the following are advantages of High Inventory Turnover except _________
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4. CRM successful implementation steps do not include………...............
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5. ____________ is not an aspect of customer relationship management
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6. Retailers use two types of buying systems known as _______
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7. CRM primary processes includes _________
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8. When you delegate responsibility, you have to delegate ________
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9. When a loyal customer has repetitive requirement of the same product, such customers may be described as……… loyal
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10. This is an arrangement in which a company outsources some of its functions to an application service provider (ASP); ____ CRM
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11. The ……... CRM processes at the customer-facing level does not include relationship
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12. GMROI is ______________
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13. Marginal costing of products means __________
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14. The general factors affecting retailing pricing decisions is categorized into ______
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15. The era of _________ was basically an era of shortages in economies.
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16. __________ focused is not an advantage of a customer-focused business approach
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17. While absorption costing stresses…….. cost
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18. CRM successful implementation steps does not include……….
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19. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information. ____ marketing
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20. The duties of a CRM Manager includes only…….. with other departments
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21. CRM delivery processes include………. management
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22. Customer retention approaches in customer relationship management does not include adding ……….
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23. Whole cluster of benefits when company promises to deliver through its market offering is called ____
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24. According to Kotler, general widespread agreement can only be arrived at based on these factors-demand, cost and ________
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25. ____ modelling; in data mining, this is a technique used to predict future behavior and anticipate the consequences of change.
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26. The extent to which an interaction varies from and builds upon the preceding stream of buyer–seller interactions is known as Interaction …………..
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27. The five generic cross-functional CRM processes does not include……...............
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28. ___________ process is not a CRM process
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29. The number of different merchandising categories within a store or department is called ________
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30. The rallying point for successful mark-up pricing according to Gabor is hinged on evaluation of cost and…..............
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31. ___________ is the tool that helps a project manager to keep CRM project on track
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32. This is the processing of data about customers and their relationship with the enterprise in order to improve the enterprise’s future ____ policy in place
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33. The part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customers’ requirements is _________
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34. Price promotion tactics does not include………...........
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35. The international chain WalMart is particularly known to be _________
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36. The three CRM processes at the customer-facing level do not include relationship………
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37. This is a systematic approach to the gathering, consolidation, and processing of consumer data that is maintained in a company’s databases ____ marketing
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38. The second step towards the implementation of CRM is Program ……....................
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39. Once you have identified a CRM system that is suitable for your organization and selected a project manager to oversee the process, the next step is Contract and ……….............
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40. Which of these people do not benefit from retail audit?
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41. The two options opened to retailers on costing is marginal costing and __________
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The integration of business processes from end user through original suppliers that provides products, services, and information that add value to customers is _________
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43. Price promotion tactics does not include ……… increase
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44. External factor which affect pricing decisions of a retailing outlet is ________
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45. In an Internet context, this is the practice of tailoring Web pages to individual users’ characteristics or preferences. ____
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46. Decision roles in consumer behaviour does not include ………
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47. Task management helps to assign tasks and execution in the following areas except ___________
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48. This is a central point in an enterprise from which all customer contacts are managed; ____ centre
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49. CRM horizontal processes refer to the cross-functional processes such as Product …….............
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50. Inventory used to guard retailer when vendor does not get merchandise to you on time is __________
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