HCM231

The division of cafeteria includes all of
the following except _______

The person who works on the
must be
responsible and well versed in the skills
of shaking and stirring cocktails

A person who holds a management
occupation within a hotel establishment
is a ________

within food service operations, the level
of service in a specific operation maybe
defined as technical specification and
_________ specification

_________ has overall responsibility for
the organisation and administration of
particular food and beverage service
areas

A service where patients are often
placed on prescribed foods is ___

_____________fast food is often highly
processed and prepared in an industrial
fashion

_______ hotels are designed to
accommodate the rising tide of tourists

A service
involves the catering service rendered
in trains.

A type of cafeteria where customers
queue in line formation past a service
counter and choose their menu
requirement is ________ cafeteria

Commercial advertisers often seek to
generate increased consumption of their
products or services through

Food and beverage operations on trains
fall into the following category except
_______

_______ is responsible for the
implementation of agreed policies or for
contributing to the setting of cateering
policies

The
sequence is essentially the bridge
between the production system,
beverage provision and the ‘customer
process’ (or experience).

The is in
charge of the buffet in the room, its
presentation, the carving and portioning
of food and its service.

The provision of food service and
beverage service by means of
automatic retailing is ________

A food service operation can be seen as
comprising three operating systems
except _________

is one of
the seven aspects of the promotional
mix.

The three types of sales promotion
particularly useful for food service
operations includes all of the following
except __________

is a term
originally used to describe service at a
counter or hatch where customers
receive a complete meal or dish in
exchange for cash or ticket, commonly
used nowadays to describe type of
establishment offering limited range
menu, fast service with dining area, and
take – away facility.

refers to
two aspects: first, the procedures for
service and second, the way in which
the procedures are carried out

is any
advertisement placed upon a coffee cup
that is distributed out of an office, café,
or drive-through coffee shop.

Virtually any
can be
used for advertising.

are large
structures located in public places which
display advertisements to passing
pedestrians and motorists.

A is an
establishment that provides paid lodging
on a short-term basis

________ is any initiative undertaken by
an organisation to promote an increase
in sales, usage or trial of a product or
service

s a form of
promotion that uses the Internet and
World Wide Web for the expressed
purpose of delivering marketing
messages to attract customers.

the resources used in food service
operations include all of the following
except _________

The following are parts of promotional
mix except _________

The staff
are responsible for the service of
morning coffee, afternoon teas, aperitifs
and liqueurs before and after both lunch
and dinner, and any coffee required
after meals.

For economy and tourist flights all
meals tend to be of the same size, with
portions

The of
service are a measure of the ability of
the operation to deliver the service level
it is offering.

A is a term
used to cover the catering, cabin
requirements, bonded stores, cleaning
and other passenger requirements.

Sales promotions can be directed at the
following except

interpersonal skills related to specific
points of service includes all of the
following except _________

Advertisement is intended to effectively
persuade the target audience to arrive
at a ________ as desired by the
advertiser

The prominent forms of communications
are advertisement and ________

__________ advertising is a long formal
television commercial typically five
minutes or longer

A ________ is a term used to cover the
cateering cabin requirements, bonded
stores, cleaning and other passenger
requirement

The is
responsible for the carving trolley and
the carving of joints at the table as
required.

the basic information that should be
found in recording incidents report
includes all the following except
_________

________ refers to the intensity of
limitations in the individual personal
attention given to customers

is a larger
ad (can include art) that typically run in
an article section of a newspaper.

Some sale promotions, particularly ones
with unusual methods, are considered
by many.

_______ are licensed places primarily
for drinking alcoholic beverages

The
service staffs are often responsible for a
complete floor in an establishment or,
depending on the size of the
establishment, a number of rooms or
suites.

________ refers to the food and
beverage items on offer, the portion size
of measure, the cooking method, the
degree of cooking, method of
presentation e.t.c.

The ________ terminals can be
interfaced with computer systems for
dietary recipe analysis

Essentially, a
enters a
food service area, orders or selects
his/her choice and then is served.

The is
responsible for the service of all
alcoholic drinks during the service of
meals.