HCM231

The is in
charge of the buffet in the room, its
presentation, the carving and portioning
of food and its service.

Sales promotion through ________ is
concerned with contacting and
informing the existing market of a
business and providing information on
products available

refers to
the food and beverage items on offer,
the portion size or measure, the cooking
method, the degree of cooking, the
method of presentation, the cover,etc

service
involves the catering service rendered
in an airline.

Sales promotions targeted at the
consumer are called

A service where patients are often
placed on prescribed foods is ___

For economy and tourist flights all
meals tend to be of the same size, with
portions

The ________ is to promote the
function facilities of any establishment
and to make initial approaches and
contact

_______ hotels are designed to
accommodate the rising tide of tourists

The is
responsible for the service of all
alcoholic drinks during the service of
meals.

Sales promotions can be directed at the
following except

The person who works on the
must be
responsible and well versed in the skills
of shaking and stirring cocktails

allows
private individuals or companies to
purchase a small,narrowly targeted ad
for a low fee advertising a product or
service.

A ________ service is a limited type of
room service provided in rail services

The ________ terminals can be
interfaced with computer systems for
dietary recipe analysis

________ refers to the food and
beverage items on offer, the portion size
of measure, the cooking method, the
degree of cooking, method of
presentation e.t.c.

A food service operation can be seen as
comprising three operating systems
except _________

Special product sales can be used to
increase sales by
promoting____________

The acts
by instruction from the chef de rang

The of
service in food service operations can
range from being very limited to
complex, with high levels of personal
attention.

Conversation between customers and
staff override conversations between

A is a term
used to cover the catering, cabin
requirements, bonded stores, cleaning
and other passenger requirements.

In service
the customer is served part of the meal
at a table and is required to obtain part
through self-service from one form of
display or buffet.

_________ has overall responsibility for
the organisation and administration of
particular food and beverage service
areas

In order to promote the sale of
(meetings/conferences/banquets etc.)
most establishments now have
banqueting and/or meetings and
conference sales packages.

The division of cafeteria includes all of
the following except _______

Advertisement is intended to effectively
persuade the target audience to arrive
at a ________ as desired by the
advertiser

tray service
represents the catering service
rendered to patients in the hospital.

How you look and the
impressions you create are more often
than not seen as a reflection of the
hygiene standards of your
establishment and the quality of service
to come.

Patients in hospital often have special
and their
likes and dislikes are also of
importance.

Virtually any
can be
used for advertising.

________ hotels are built to meet
housing needs of families

The size and magnitude of a hotel
management structure varies
significantly depending on the size and
of the
hotel.

are large
structures located in public places which
display advertisements to passing
pedestrians and motorists.

is a larger
ad (can include art) that typically run in
an article section of a newspaper.

describes
advertising in a printed medium such as
a newspaper, magazine, or trade
journal.

refers to
two aspects: first, the procedures for
service and second, the way in which
the procedures are carried out

A series of autonomous counters where
customers may either order and eat or
buy from a number of counters and eat
in separate take away is _____

The main role of the
manager is
to promote the function facilities of an
establishment and, where necessary, to
make the initial approaches and
contacts.

The of
service are a measure of the ability of
the operation to deliver the service level
it is offering.

The three types of sales promotion
particularly useful for food service
operations includes all of the following
except __________

_______ is a term used to describe
service at a counter where customers
receive a complete meal or dish in
exchange for cash

__________ advertising is a long formal
television commercial typically five
minutes or longer

_________ refers to the extent to which
alternatives are available and to which
there can be variations in the standard
product offered

A is an
establishment that provides paid lodging
on a short-term basis

interpersonal skills related to specific
points of service includes all of the
following except _________

sales promotions targeted at the
consumer are __________

_________ is responsible for accepting
bookings and for keeping the bookings
diary up to date

_______ are licensed places primarily
for drinking alcoholic beverages

is any
advertisement placed upon a coffee cup
that is distributed out of an office, café,
or drive-through coffee shop.