ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
HCM231
1 / 50
The is in charge of the buffet in the room, its presentation, the carving and portioning of food and its service.
2 / 50
Sales promotion through ________ is concerned with contacting and informing the existing market of a business and providing information on products available
3 / 50
refers to the food and beverage items on offer, the portion size or measure, the cooking method, the degree of cooking, the method of presentation, the cover,etc
4 / 50
service involves the catering service rendered in an airline.
5 / 50
Sales promotions targeted at the consumer are called
6 / 50
A service where patients are often placed on prescribed foods is ___
7 / 50
For economy and tourist flights all meals tend to be of the same size, with portions
8 / 50
The ________ is to promote the function facilities of any establishment and to make initial approaches and contact
9 / 50
_______ hotels are designed to accommodate the rising tide of tourists
10 / 50
The is responsible for the service of all alcoholic drinks during the service of meals.
11 / 50
Sales promotions can be directed at the following except
12 / 50
The person who works on the must be responsible and well versed in the skills of shaking and stirring cocktails
13 / 50
allows private individuals or companies to purchase a small,narrowly targeted ad for a low fee advertising a product or service.
14 / 50
A ________ service is a limited type of room service provided in rail services
15 / 50
The ________ terminals can be interfaced with computer systems for dietary recipe analysis
16 / 50
________ refers to the food and beverage items on offer, the portion size of measure, the cooking method, the degree of cooking, method of presentation e.t.c.
17 / 50
A food service operation can be seen as comprising three operating systems except _________
18 / 50
Special product sales can be used to increase sales by promoting____________
19 / 50
The acts by instruction from the chef de rang
20 / 50
The of service in food service operations can range from being very limited to complex, with high levels of personal attention.
21 / 50
Conversation between customers and staff override conversations between
22 / 50
A is a term used to cover the catering, cabin requirements, bonded stores, cleaning and other passenger requirements.
23 / 50
In service the customer is served part of the meal at a table and is required to obtain part through self-service from one form of display or buffet.
24 / 50
_________ has overall responsibility for the organisation and administration of particular food and beverage service areas
25 / 50
In order to promote the sale of (meetings/conferences/banquets etc.) most establishments now have banqueting and/or meetings and conference sales packages.
26 / 50
The division of cafeteria includes all of the following except _______
27 / 50
Advertisement is intended to effectively persuade the target audience to arrive at a ________ as desired by the advertiser
28 / 50
tray service represents the catering service rendered to patients in the hospital.
29 / 50
How you look and the impressions you create are more often than not seen as a reflection of the hygiene standards of your establishment and the quality of service to come.
30 / 50
Patients in hospital often have special and their likes and dislikes are also of importance.
31 / 50
Virtually any can be used for advertising.
32 / 50
________ hotels are built to meet housing needs of families
33 / 50
The size and magnitude of a hotel management structure varies significantly depending on the size and of the hotel.
34 / 50
are large structures located in public places which display advertisements to passing pedestrians and motorists.
35 / 50
is a larger ad (can include art) that typically run in an article section of a newspaper.
36 / 50
describes advertising in a printed medium such as a newspaper, magazine, or trade journal.
37 / 50
refers to two aspects: first, the procedures for service and second, the way in which the procedures are carried out
38 / 50
A series of autonomous counters where customers may either order and eat or buy from a number of counters and eat in separate take away is _____
39 / 50
The main role of the manager is to promote the function facilities of an establishment and, where necessary, to make the initial approaches and contacts.
40 / 50
The of service are a measure of the ability of the operation to deliver the service level it is offering.
41 / 50
The three types of sales promotion particularly useful for food service operations includes all of the following except __________
42 / 50
_______ is a term used to describe service at a counter where customers receive a complete meal or dish in exchange for cash
43 / 50
__________ advertising is a long formal television commercial typically five minutes or longer
44 / 50
_________ refers to the extent to which alternatives are available and to which there can be variations in the standard product offered
45 / 50
A is an establishment that provides paid lodging on a short-term basis
46 / 50
interpersonal skills related to specific points of service includes all of the following except _________
47 / 50
sales promotions targeted at the consumer are __________
48 / 50
_________ is responsible for accepting bookings and for keeping the bookings diary up to date
49 / 50
_______ are licensed places primarily for drinking alcoholic beverages
50 / 50
is any advertisement placed upon a coffee cup that is distributed out of an office, café, or drive-through coffee shop.
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