HCM231

a service where the customer is served
part of the meal and is required to
obtain part through self service is
_________

The main role of the
manager is
to promote the function facilities of an
establishment and, where necessary, to
make the initial approaches and
contacts.

is any
advertisement placed upon a coffee cup
that is distributed out of an office, café,
or drive-through coffee shop.

Business and first class passengers will
often receive a food and beverage
service equivalent to that of a first class
hotel or restaurant and there is little
control.

The division of cafeteria includes all of
the following except _______

the basic information that should be
found in recording incidents report
includes all the following except
_________

A type of cafeteria where customers
queue in line formation past a service
counter and choose their menu
requirement is ________ cafeteria

is a term
originally used to describe service at a
counter or hatch where customers
receive a complete meal or dish in
exchange for cash or ticket, commonly
used nowadays to describe type of
establishment offering limited range
menu, fast service with dining area, and
take – away facility.

_______ hotels are designed to
accommodate the rising tide of tourists

The prominent forms of communications
are advertisement and ________

are large
structures located in public places which
display advertisements to passing
pedestrians and motorists.

The business strategy that is aimed at
maximising turnover is ________

Patients in hospital often have special
and their
likes and dislikes are also of
importance.

The of
service in food service operations can
range from being very limited to
complex, with high levels of personal
attention.

skills in
food and beverage service centre on
the interactions between the customer
and the food and beverage service staff.

Sales promotions targeted at the
retailers and wholesalers are

Sales promotions can be directed at the
following except

_____________fast food is often highly
processed and prepared in an industrial
fashion

________ involves catering service
rendered in an airline

a complete description of the lost child
report includes all of the following
except _________

allows
private individuals or companies to
purchase a small,narrowly targeted ad
for a low fee advertising a product or
service.

________ hotels are built to meet
housing needs of families

_________ is responsible for accepting
bookings and for keeping the bookings
diary up to date

Special product sales can be used to
increase sales by
promoting____________

A ________ service is a limited type of
room service provided in rail services

_______ is responsible for the
implementation of agreed policies or for
contributing to the setting of cateering
policies

The staff
are responsible for the service of
morning coffee, afternoon teas, aperitifs
and liqueurs before and after both lunch
and dinner, and any coffee required
after meals.

The person who works on the
must be
responsible and well versed in the skills
of shaking and stirring cocktails

____________involves directories,
guides, business publications, journals
and other magazines

Commercial advertisers often seek to
generate increased consumption of their
products or services through

A food service operation can be seen as
comprising three operating systems
except _________

customer service in a food service
operation includes all of the following
characteristics except ________

In service
the customer is required to help him or
herself from a buffet or counter. This
type of service can be found in
cafeterias and canteens.

is a larger
ad (can include art) that typically run in
an article section of a newspaper.

the resources used in food service
operations include all of the following
except _________

is a form of
communication used to encourage or
persuade an audience (viewers, readers
or listeners) to continue or take some
new action.

_________ refers to the extent to which
alternatives are available and to which
there can be variations in the standard
product offered

The following are parts of promotional
mix except _________

Conversation between customers and
staff override conversations between

interpersonal skills related to specific
points of service includes all of the
following except _________

refers to
the food and beverage items on offer,
the portion size or measure, the cooking
method, the degree of cooking, the
method of presentation, the cover,etc

The ________ terminals can be
interfaced with computer systems for
dietary recipe analysis

________ refers to the intensity of
limitations in the individual personal
attention given to customers

Advertising messages are usually paid
for by and
viewed via various media

Depending on the size of the
establishment, the
manager is
either responsible for the
implementation of agreed policies or for
contributing to the setting of catering
policies

Food and beverage operations on trains
fall into the following category except
_______

Various methods are used to keep the
food hot or cold for patients with
prescribed food and all of the following
have such methods except ______

________ refers to the food and
beverage items on offer, the portion size
of measure, the cooking method, the
degree of cooking, method of
presentation e.t.c.

Some sale promotions, particularly ones
with unusual methods, are considered
by many.

In some hotels the title hotel manager or
may solely
be referred to the General Manager of
the hotel.