ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
MKT206
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1. The era of _________ was basically an era of shortages in economies.
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2. ___________ is the tool that helps a project manager to keep CRM project on track
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3. ____________ is not an aspect of customer relationship management
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4. Retailers use two types of buying systems known as _______
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5. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information.____ accuracy and the right space
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6. The second step towards the implementation of CRM is Program ……....................
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7. The rallying point for successful mark-up pricing according to Gabor is hinged on evaluation of cost and…..............
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8. The five generic cross-functional CRM processes does not include……...............
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9. The number of different merchandising categories within a store or department is called ________
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10. This is a central point in an enterprise from which all customer contacts are managed; ____ centre
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11. Amount of time between recognition that an order needs to be placed and when it arrives in the store and is ready for sale
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12. The technique, adopted by a salesperson that an offer is limited, so as to force the consumer to make a quicker decision, and therefore less time evaluating alternatives is ……..............
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13. The extent to which an interaction varies from and builds upon the preceding stream of buyer–seller interactions is known as Interaction …………..
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14. Decision roles in consumer behaviour does not include ………
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15. CRM successful implementation steps do not include………...............
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16. CRM delivery processes include………. management
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17. Price promotion tactics does not include………...........
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18. CRM primary processes includes _________
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19. Marginal costing of products means __________
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20. The ……... CRM processes at the customer-facing level does not include relationship
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21. When a loyal customer has repetitive requirement of the same product, such customers may be described as……… loyal
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22. Task management helps to assign tasks and execution in the following areas except ___________
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23. GMROI is ______________
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24. The relationship between cost-pricing in retailing is ________
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25. CRM horizontal processes refer to the cross-functional processes such as Product …….............
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26. According to Kotler, general widespread agreement can only be arrived at based on these factors-demand, cost and ________
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27. This is an arrangement in which a company outsources some of its functions to an application service provider (ASP); ____ CRM
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28. ___________ process is not a CRM process
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29. The part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption in order to meet customers’ requirements is _________
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30. The international chain WalMart is particularly known to be _________
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31. External factor which affect pricing decisions of a retailing outlet is ________
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32. While absorption costing stresses…….. cost
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The integration of business processes from end user through original suppliers that provides products, services, and information that add value to customers is _________
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34. The two options opened to retailers on costing is marginal costing and __________
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35. When you delegate responsibility, you have to delegate ________
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36. This is the processing of data about customers and their relationship with the enterprise in order to improve the enterprise’s future ____ policy in place
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37. ____ modelling; in data mining, this is a technique used to predict future behavior and anticipate the consequences of change.
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38. In an Internet context, this is the practice of tailoring Web pages to individual users’ characteristics or preferences. ____
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39. Once you have identified a CRM system that is suitable for your organization and selected a project manager to oversee the process, the next step is Contract and ……….............
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40. The three CRM processes at the customer-facing level do not include relationship………
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41. Customer retention approaches in customer relationship management does not include adding ……….
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42. The general factors affecting retailing pricing decisions is categorized into ______
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43. CRM successful implementation steps does not include……….
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44. Whole cluster of benefits when company promises to deliver through its market offering is called ____
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45. Customer retention approaches in customer relationship management does not include adding managerial ……….
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46. Inventory used to guard retailer when vendor does not get merchandise to you on time is __________
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47. The duties of a CRM Manager includes only…….. with other departments
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48. Which of these people do not benefit from retail audit?
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49. For a prudent retailer who _______is desirous of profit, it is recommended that….costing should be utilized
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50. This is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive marketing information. ____ marketing
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