ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
HCM231
1 / 50
A ________ is a term used to cover the cateering cabin requirements, bonded stores, cleaning and other passenger requirement
2 / 50
________ refers to the food and beverage items on offer, the portion size of measure, the cooking method, the degree of cooking, method of presentation e.t.c.
3 / 50
Sales promotions targeted at the consumer are called
4 / 50
The is in charge of the buffet in the room, its presentation, the carving and portioning of food and its service.
5 / 50
Sales promotion through ________ is concerned with contacting and informing the existing market of a business and providing information on products available
6 / 50
A is an establishment that provides paid lodging on a short-term basis
7 / 50
The is the person next in seniority to the chef de rang and assists where necessary.
8 / 50
The is the ‘learner’, having just joined the food service staff, and possibly wishing to take up food service as a career.
9 / 50
_________ is responsible for accepting bookings and for keeping the bookings diary up to date
10 / 50
s any advertisement placed in a retail store. It includes placement of a product in visible locations in a store, such as at eye level, at the ends of aisles and near checkout counters.
11 / 50
sales promotions targeted at the consumer are __________
12 / 50
The ________ is to promote the function facilities of any establishment and to make initial approaches and contact
13 / 50
service involves the catering service rendered in an airline.
14 / 50
The ________ staff contributes to the customers perception of value for money, hygiene and cleanliness, the level of service and the perception of atmosphere that the customer experiences
15 / 50
is one of the seven aspects of the promotional mix.
16 / 50
Food and beverage operations on trains fall into the following category except _______
17 / 50
The person who works on the must be responsible and well versed in the skills of shaking and stirring cocktails
18 / 50
Some sale promotions, particularly ones with unusual methods, are considered by many.
19 / 50
________ refers to the intensity of limitations in the individual personal attention given to customers
20 / 50
__________ advertising is a long formal television commercial typically five minutes or longer
21 / 50
A is a term used to cover the catering, cabin requirements, bonded stores, cleaning and other passenger requirements.
22 / 50
The prominent forms of communications are advertisement and ________
23 / 50
The ________ terminals can be interfaced with computer systems for dietary recipe analysis
24 / 50
The following are parts of promotional mix except _________
25 / 50
a service where the customer is served part of the meal and is required to obtain part through self service is _________
26 / 50
____________involves directories, guides, business publications, journals and other magazines
27 / 50
The service staffs are often responsible for a complete floor in an establishment or, depending on the size of the establishment, a number of rooms or suites.
28 / 50
A service that involves customers selecting from a counter with varying designs and layouts is _______
29 / 50
The of service in food service operations can range from being very limited to complex, with high levels of personal attention.
30 / 50
Patients in hospital often have special and their likes and dislikes are also of importance.
31 / 50
Sales promotions targeted at the retailers and wholesalers are
32 / 50
Special product sales can be used to increase sales by promoting____________
33 / 50
The has the overall responsibility for a team of staff serving a number of sets of tables (which may be anything from four to eight in number), from one sideboard.
34 / 50
The commercial is generally considered the most effective mass-market advertising format.
35 / 50
_______ is a term used to describe service at a counter where customers receive a complete meal or dish in exchange for cash
36 / 50
A service involves the catering service rendered in trains.
37 / 50
The size and magnitude of a hotel management structure varies significantly depending on the size and of the hotel.
38 / 50
Sales promotions targeted at retailers and wholesalers are called
39 / 50
skills in food and beverage service centre on the interactions between the customer and the food and beverage service staff.
40 / 50
________ is any initiative undertaken by an organisation to promote an increase in sales, usage or trial of a product or service
41 / 50
Various methods are used to keep the food hot or cold for patients with prescribed food and all of the following have such methods except ______
42 / 50
are large structures located in public places which display advertisements to passing pedestrians and motorists.
43 / 50
the basic information that should be found in recording incidents report includes all the following except _________
44 / 50
In some hotels the title hotel manager or may solely be referred to the General Manager of the hotel.
45 / 50
The three types of sales promotion particularly useful for food service operations includes all of the following except __________
46 / 50
is any advertisement placed upon a coffee cup that is distributed out of an office, café, or drive-through coffee shop.
47 / 50
In service the customer is required to help him or herself from a buffet or counter. This type of service can be found in cafeterias and canteens.
48 / 50
refers to the food and beverage items on offer, the portion size or measure, the cooking method, the degree of cooking, the method of presentation, the cover,etc
49 / 50
Sales promotions can be directed at the following except
50 / 50
________ involves catering service rendered in an airline
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