ATTENTION:
Kindly note that you will be presented with 50 questions randomized from the NOUN question bank. Make sure to take the quiz multiple times so you can get familiar with the questions and answers, as new questions are randomized in each attempt.
Good luck!
HCM231
1 / 50
The following are parts of promotional mix except _________
2 / 50
_______ is a term used to describe service at a counter where customers receive a complete meal or dish in exchange for cash
3 / 50
the basic information that should be found in recording incidents report includes all the following except _________
4 / 50
________ hotels are built to meet housing needs of families
5 / 50
Sales promotion through ________ is concerned with contacting and informing the existing market of a business and providing information on products available
6 / 50
The main role of the manager is to promote the function facilities of an establishment and, where necessary, to make the initial approaches and contacts.
7 / 50
The is in charge of the buffet in the room, its presentation, the carving and portioning of food and its service.
8 / 50
Sales promotions targeted at the consumer are called
9 / 50
customer service in a food service operation includes all of the following characteristics except ________
10 / 50
is any advertisement placed upon a coffee cup that is distributed out of an office, café, or drive-through coffee shop.
11 / 50
Advertising messages are usually paid for by and viewed via various media
12 / 50
are large structures located in public places which display advertisements to passing pedestrians and motorists.
13 / 50
In service the customer is served part of the meal at a table and is required to obtain part through self-service from one form of display or buffet.
14 / 50
________ involves catering service rendered in an airline
15 / 50
refers specifically to the ability of the staff in a food and beverage operation to contribute to the promotion of sales
16 / 50
a service where the customer is served part of the meal and is required to obtain part through self service is _________
17 / 50
In service the customer is required to help him or herself from a buffet or counter. This type of service can be found in cafeterias and canteens.
18 / 50
The acts by instruction from the chef de rang
19 / 50
How you look and the impressions you create are more often than not seen as a reflection of the hygiene standards of your establishment and the quality of service to come.
20 / 50
A ________ service is a limited type of room service provided in rail services
21 / 50
The division of cafeteria includes all of the following except _______
22 / 50
The service staffs are often responsible for a complete floor in an establishment or, depending on the size of the establishment, a number of rooms or suites.
23 / 50
The prominent forms of communications are advertisement and ________
24 / 50
The of service are a measure of the ability of the operation to deliver the service level it is offering.
25 / 50
A service where patients are often placed on prescribed foods is ___
26 / 50
__________ advertising is a long formal television commercial typically five minutes or longer
27 / 50
_________ has overall responsibility for the organisation and administration of particular food and beverage service areas
28 / 50
29 / 50
The is the person next in seniority to the chef de rang and assists where necessary.
30 / 50
can be found in seating areas where the service is not waiter service. These people are responsible for clearing table using trolleys specially designed for the stacking of crockery, glassware, cutlery etc.
31 / 50
interpersonal skills related to specific points of service includes all of the following except _________
32 / 50
describes advertising in a printed medium such as a newspaper, magazine, or trade journal.
33 / 50
The person who works on the must be responsible and well versed in the skills of shaking and stirring cocktails
34 / 50
The ________ terminals can be interfaced with computer systems for dietary recipe analysis
35 / 50
A ________ is a term used to cover the cateering cabin requirements, bonded stores, cleaning and other passenger requirement
36 / 50
The three types of sales promotion particularly useful for food service operations includes all of the following except __________
37 / 50
________ is an establishment that provides paid lodging on a short-term basis
38 / 50
Some sale promotions, particularly ones with unusual methods, are considered by many.
39 / 50
Conversation between customers and staff override conversations between
40 / 50
allows private individuals or companies to purchase a small,narrowly targeted ad for a low fee advertising a product or service.
41 / 50
_____________fast food is often highly processed and prepared in an industrial fashion
42 / 50
Patients in hospital often have special and their likes and dislikes are also of importance.
43 / 50
A service involves the catering service rendered in trains.
44 / 50
_______ is responsible for the implementation of agreed policies or for contributing to the setting of cateering policies
45 / 50
The ________ is to promote the function facilities of any establishment and to make initial approaches and contact
46 / 50
The is responsible for billing and taking payments, or making ledger account entries for a food and beverage operation.
47 / 50
Advertisement is intended to effectively persuade the target audience to arrive at a ________ as desired by the advertiser
48 / 50
Special product sales can be used to increase sales by promoting____________
49 / 50
In service (or service in situ) the food and drink is taken to where the customer is. This includes tray service in hospitals and aircraft, trolley service, etc
50 / 50
In some hotels the title hotel manager or may solely be referred to the General Manager of the hotel.
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