HCM231

_______ are licensed places primarily
for drinking alcoholic beverages

The division of cafeteria includes all of
the following except _______

The is
responsible for the service of all
alcoholic drinks during the service of
meals.

is a term
originally used to describe service at a
counter or hatch where customers
receive a complete meal or dish in
exchange for cash or ticket, commonly
used nowadays to describe type of
establishment offering limited range
menu, fast service with dining area, and
take – away facility.

allows
private individuals or companies to
purchase a small,narrowly targeted ad
for a low fee advertising a product or
service.

Food and beverage operations on trains
fall into the following category except
_______

interpersonal skills related to specific
points of service includes all of the
following except _________

Depending on the size of the
establishment, the
manager is
either responsible for the
implementation of agreed policies or for
contributing to the setting of catering
policies

refers
specifically to the ability of the staff in a
food and beverage operation to
contribute to the promotion of sales

________ refers to the food and
beverage items on offer, the portion size
of measure, the cooking method, the
degree of cooking, method of
presentation e.t.c.

________ is any initiative undertaken by
an organisation to promote an increase
in sales, usage or trial of a product or
service

The acts
by instruction from the chef de rang

Commercial advertisers often seek to
generate increased consumption of their
products or services through

_______ hotels are designed to
accommodate the rising tide of tourists

A person who holds a management
occupation within a hotel establishment
is a ________

a service where the customer is served
part of the meal and is required to
obtain part through self service is
_________

refers to
the food and beverage items on offer,
the portion size or measure, the cooking
method, the degree of cooking, the
method of presentation, the cover,etc

s any
advertisement placed in a retail store. It
includes placement of a product in
visible locations in a store, such as at
eye level, at the ends of aisles and near
checkout counters.

_______ is responsible for the
implementation of agreed policies or for
contributing to the setting of cateering
policies

is a larger
ad (can include art) that typically run in
an article section of a newspaper.

________ is an establishment that
provides paid lodging on a short-term
basis

The size and magnitude of a hotel
management structure varies
significantly depending on the size and
of the
hotel.

The prominent forms of communications
are advertisement and ________

Various methods are used to keep the
food hot or cold for patients with
prescribed food and all of the following
have such methods except ______

A service that involves customers
selecting from a counter with varying
designs and layouts is _______

__________ is mainly used to improve
the average spend per head of the
customer

Sales promotions can be directed at the
following except

A service
involves the catering service rendered
in trains.

A is an
establishment that provides paid lodging
on a short-term basis

customer service in a food service
operation includes all of the following
characteristics except ________

Virtually any
can be
used for advertising.

Conversation between customers and
staff override conversations between

refers to
two aspects: first, the procedures for
service and second, the way in which
the procedures are carried out

are found
in cafeterias where they would stock the
counter and sometimes serve or portion
food for customers. Duties may also
include some cooking of call order
items.

a complete description of the lost child
report includes all of the following
except _________

can be
found in seating areas where the
service is not waiter service. These
people are responsible for clearing table
using trolleys specially designed for the
stacking of crockery, glassware, cutlery
etc.

Sales promotions targeted at the
retailers and wholesalers are

_______ is a term used to describe
service at a counter where customers
receive a complete meal or dish in
exchange for cash

________ refers to the intensity of
limitations in the individual personal
attention given to customers

________ hotels are built to meet
housing needs of families

Sales promotion through ________ is
concerned with contacting and
informing the existing market of a
business and providing information on
products available

The following are parts of promotional
mix except _________

The main objective in an infomercial is
to create an

The
commercial is generally considered the
most effective mass-market advertising
format.

is one of
the seven aspects of the promotional
mix.

A ________ is a term used to cover the
cateering cabin requirements, bonded
stores, cleaning and other passenger
requirement

Essentially, a
enters a
food service area, orders or selects
his/her choice and then is served.

Sales promotions targeted at the
consumer are called

The staff
are responsible for the service of
morning coffee, afternoon teas, aperitifs
and liqueurs before and after both lunch
and dinner, and any coffee required
after meals.

skills in
food and beverage service centre on
the interactions between the customer
and the food and beverage service staff.