HCM231

A ________ is a term used to cover the
cateering cabin requirements, bonded
stores, cleaning and other passenger
requirement

The main objective in an infomercial is
to create an

A service where patients are often
placed on prescribed foods is ___

Patients in hospital often have special
and their
likes and dislikes are also of
importance.

Some sale promotions, particularly ones
with unusual methods, are considered
by many.

sales promotions targeted at the
consumer are __________

In some hotels the title hotel manager or
may solely
be referred to the General Manager of
the hotel.

____________involves directories,
guides, business publications, journals
and other magazines

refers
specifically to the ability of the staff in a
food and beverage operation to
contribute to the promotion of sales

________ refers to the food and
beverage items on offer, the portion size
of measure, the cooking method, the
degree of cooking, method of
presentation e.t.c.

s any
advertisement placed in a retail store. It
includes placement of a product in
visible locations in a store, such as at
eye level, at the ends of aisles and near
checkout counters.

The of
service in food service operations can
range from being very limited to
complex, with high levels of personal
attention.

a complete description of the lost child
report includes all of the following
except _________

The acts
by instruction from the chef de rang

_________ has overall responsibility for
the organisation and administration of
particular food and beverage service
areas

The following are parts of promotional
mix except _________

within food service operations, the level
of service in a specific operation maybe
defined as technical specification and
_________ specification

skills in
food and beverage service centre on
the interactions between the customer
and the food and beverage service staff.

Conversation between customers and
staff override conversations between

Depending on the size of the
establishment, the
manager is
either responsible for the
implementation of agreed policies or for
contributing to the setting of catering
policies

The has
the overall responsibility for a team of
staff serving a number of sets of tables
(which may be anything from four to
eight in number), from one sideboard.

The is in
charge of the buffet in the room, its
presentation, the carving and portioning
of food and its service.

The provision of food service and
beverage service by means of
automatic retailing is ________

allows
private individuals or companies to
purchase a small,narrowly targeted ad
for a low fee advertising a product or
service.

Sales promotions targeted at retailers
and wholesalers are called

refers to
the food and beverage items on offer,
the portion size or measure, the cooking
method, the degree of cooking, the
method of presentation, the cover,etc

A food service operation can be seen as
comprising three operating systems
except _________

The
service staffs are often responsible for a
complete floor in an establishment or,
depending on the size of the
establishment, a number of rooms or
suites.

are large
structures located in public places which
display advertisements to passing
pedestrians and motorists.

Virtually any
can be
used for advertising.

a service where the customer is served
part of the meal and is required to
obtain part through self service is
_________

interpersonal skills related to specific
points of service includes all of the
following except _________

The
sequence is essentially the bridge
between the production system,
beverage provision and the ‘customer
process’ (or experience).

Sales promotions can be directed at the
following except

The is
responsible for the service of all
alcoholic drinks during the service of
meals.

The is the
person next in seniority to the chef de
rang and assists where necessary.

A ________ service is a limited type of
room service provided in rail services

A service that involves customers
selecting from a counter with varying
designs and layouts is _______

_______ are licensed places primarily
for drinking alcoholic beverages

Sales promotions targeted at the
retailers and wholesalers are

is one of
the seven aspects of the promotional
mix.

A type of cafeteria where customers
queue in line formation past a service
counter and choose their menu
requirement is ________ cafeteria

The division of cafeteria includes all of
the following except _______

Special product sales can be used to
increase sales by
promoting____________

tray service
represents the catering service
rendered to patients in the hospital.

The ________ staff contributes to the
customers perception of value for
money, hygiene and cleanliness, the
level of service and the perception of
atmosphere that the customer
experiences

In service
the customer is required to help him or
herself from a buffet or counter. This
type of service can be found in
cafeterias and canteens.

service
involves the catering service rendered
in an airline.

In service
the customer is served part of the meal
at a table and is required to obtain part
through self-service from one form of
display or buffet.

________ refers to the intensity of
limitations in the individual personal
attention given to customers