HCM231

The is
responsible for the carving trolley and
the carving of joints at the table as
required.

The division of cafeteria includes all of
the following except _______

The division of cafeteria includes all of
the following except _______

________ is any initiative undertaken by
an organisation to promote an increase
in sales, usage or trial of a product or
service

The main role of the
manager is
to promote the function facilities of an
establishment and, where necessary, to
make the initial approaches and
contacts.

_________ is responsible for accepting
bookings and for keeping the bookings
diary up to date

For economy and tourist flights all
meals tend to be of the same size, with
portions

How you look and the
impressions you create are more often
than not seen as a reflection of the
hygiene standards of your
establishment and the quality of service
to come.

A is an
establishment that provides paid lodging
on a short-term basis

Sales promotions can be directed at the
following except

The is the
‘learner’, having just joined the food
service staff, and possibly wishing to
take up food service as a career.

A person who holds a management
occupation within a hotel establishment
is a ________

________ refers to the intensity of
limitations in the individual personal
attention given to customers

The three types of sales promotion
particularly useful for food service
operations includes all of the following
except __________

_______ is responsible for the
implementation of agreed policies or for
contributing to the setting of cateering
policies

Commercial advertisers often seek to
generate increased consumption of their
products or services through

The is in
charge of the buffet in the room, its
presentation, the carving and portioning
of food and its service.

The prominent forms of communications
are advertisement and ________

The ________ staff contributes to the
customers perception of value for
money, hygiene and cleanliness, the
level of service and the perception of
atmosphere that the customer
experiences

the basic information that should be
found in recording incidents report
includes all the following except
_________

are found
in cafeterias where they would stock the
counter and sometimes serve or portion
food for customers. Duties may also
include some cooking of call order
items.

within food service operations, the level
of service in a specific operation maybe
defined as technical specification and
_________ specification

Some sale promotions, particularly ones
with unusual methods, are considered
by many.

Special product sales can be used to
increase sales by
promoting____________

The staff
are responsible for the service of
morning coffee, afternoon teas, aperitifs
and liqueurs before and after both lunch
and dinner, and any coffee required
after meals.

__________ is a form of communication
used to encourage or persuade an
audience to continue or take some new
actions

________ involves catering service
rendered in an airline

Sales promotion through ________ is
concerned with contacting and
informing the existing market of a
business and providing information on
products available

The provision of food service and
beverage service by means of
automatic retailing is ________

_____________fast food is often highly
processed and prepared in an industrial
fashion

Depending on the size of the
establishment, the
manager is
either responsible for the
implementation of agreed policies or for
contributing to the setting of catering
policies

________ is an establishment that
provides paid lodging on a short-term
basis

A ________ is a term used to cover the
cateering cabin requirements, bonded
stores, cleaning and other passenger
requirement

In service
the customer is required to help him or
herself from a buffet or counter. This
type of service can be found in
cafeterias and canteens.

The main objective in an infomercial is
to create an

Conversation between customers and
staff override conversations between

are large
structures located in public places which
display advertisements to passing
pedestrians and motorists.

can be
found in seating areas where the
service is not waiter service. These
people are responsible for clearing table
using trolleys specially designed for the
stacking of crockery, glassware, cutlery
etc.

A service
involves the catering service rendered
in trains.

In service
the customer orders, pays and receives
the food and beverages, for instance at
a counter, at a bar in licensed premises

The ________ is to promote the
function facilities of any establishment
and to make initial approaches and
contact

sales promotions targeted at the
consumer are __________

The following are parts of promotional
mix except _________

The size and magnitude of a hotel
management structure varies
significantly depending on the size and
of the
hotel.

Essentially, a
enters a
food service area, orders or selects
his/her choice and then is served.

____________involves directories,
guides, business publications, journals
and other magazines

refers to
two aspects: first, the procedures for
service and second, the way in which
the procedures are carried out

The
commercial is generally considered the
most effective mass-market advertising
format.

In service
(or service in situ) the food and drink is
taken to where the customer is. This
includes tray service in hospitals and
aircraft, trolley service, etc

A type of cafeteria where customers
queue in line formation past a service
counter and choose their menu
requirement is ________ cafeteria